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What is Club Dar Nour membership?
Your membership, explained
A home membership gives you a Power Plate MOVE at home for your chosen term. Every plan includes delivery in Dubai, Abu Dhabi and Sharjah. Three-, six- and twelve-month memberships include partner privileges and loyalty rewards. Private coaching in Dubai is optional and charged separately.
Do I need to visit a gym?
Your membership, explained
No gym visit is required. Your Power Plate MOVE stays at home for your membership term, giving your home gym a compact centre for movement without buying the device outright. It is a device membership, not access to a gym venue.
Which membership lengths can I choose?
Your membership, explained
Choose one month of Discovery, or a three-, six- or twelve-month membership. Consider how long you would like the device at home; the team can help you compare.
What is the one-month Discovery membership?
Your membership, explained
Discovery offers one month with a Power Plate MOVE at home for AED 699, including VAT and delivery in Dubai, Abu Dhabi and Sharjah. Discovery does not include a membership card, partner privileges or loyalty rewards.
What do the multi-month plans include?
Your membership, explained
Three-, six- and twelve-month memberships include your Power Plate MOVE for the chosen term, a preferred finish subject to availability, delivery in Dubai, Abu Dhabi and Sharjah, partner privileges and loyalty rewards. Coaching is separate.
Is personal coaching included in membership?
Your membership, explained
No. Coaching is optional, priced separately and provided by independent coaches. Explore the coaching categories if you would like personal guidance alongside your home routine.
Can I ask questions before choosing a plan?
Your membership, explained
Of course. On Contact Us, choose “Members & enquiries”, then “Considering membership”. You do not need to select a package or make a payment to ask a question.
Where is home membership available?
Your membership, explained
Our advertised home-membership service covers Dubai, Abu Dhabi and Sharjah, with delivery included in every plan. Dubai also has optional private coaching, charged separately. Abu Dhabi and Sharjah currently have device memberships without local coaching.
Can I choose how my device looks?
Your membership, explained
Yes. Select Matte Black, Glossy Red or Wood Finish. Your preference carries into the membership enquiry; the team confirms availability before delivery. Wood may take longer.
Does submitting an enquiry confirm my membership?
Your membership, explained
Not yet. An enquiry starts a personal conversation; it does not take payment. The team confirms your plan, finish, availability and delivery arrangements with you.
How much is the one-month plan?
Plans & value
The 1-Month Discovery is AED 699, including VAT and delivery in Dubai, Abu Dhabi and Sharjah. Partner privileges and loyalty rewards are not included.
How much is the three-month plan?
Plans & value
Three months costs AED 1,599, paid upfront. That is an AED 533 monthly equivalent for comparison, not a monthly instalment. Multi-month member privileges are included.
How much is the six-month plan?
Plans & value
Six months costs AED 2,699, paid upfront. The monthly equivalent is AED 449.83. The plan includes multi-month member privileges.
How much is the twelve-month plan?
Plans & value
A year costs AED 4,999, paid upfront, equivalent to AED 416.58 per month. Multi-month member privileges are included.
Are the monthly equivalents monthly payments?
Plans & value
No. Multi-month memberships are paid in full upfront. The monthly equivalents simply make the plans easier to compare.
Which plan has the lowest monthly equivalent?
Plans & value
The twelve-month plan has the lowest published monthly equivalent: AED 416.58. Choose the commitment that suits you; the full AED 4,999 is paid upfront.
Are the listed prices in UAE dirhams?
Plans & value
Yes. Membership and coaching prices are displayed in AED and include VAT. Every device membership includes delivery in Dubai, Abu Dhabi and Sharjah. Your confirmed quotation states the amount payable.
Are taxes included in the quoted price?
Plans & value
The Sales Terms state that VAT and duties are included, subject to statutory changes. International shipping, customs and import charges have separate arrangements. Your final quotation confirms the amount payable.
Can the team help me compare plans?
Plans & value
Yes. Share how long you would like to keep the device and your location through Contact Us. The team can explain the options without requiring you to commit first.
Where can I see the current membership prices?
Plans & value
Visit Membership for the published plans, finishes and inclusions. Your confirmed quotation sets out the arrangements for your order.
How can I pay?
Payments & confirmation
Payment is arranged through a Club Dar Nour payment link or bank transfer. The team confirms the amount and arrangements before you proceed.
Is payment taken when I submit an enquiry?
Payments & confirmation
No. Membership and coaching enquiry forms do not take a payment. Availability and the next steps are confirmed personally.
When is my order accepted?
Payments & confirmation
The Sales Terms distinguish an acknowledgement from acceptance. Your order is accepted when Club Dar Nour informs you by email or telephone, subject to availability and the applicable terms.
Can I pay cash on delivery?
Payments & confirmation
Cash and cash on delivery are not standard payment methods. Any exception requires a specific written arrangement with authorised senior management. Use Contact Us before making alternative payment arrangements.
How do I get the correct bank-transfer details?
Payments & confirmation
Request payment instructions through Contact Us and use the details confirmed by the team for your order. Do not send card information or banking credentials through the enquiry form.
What if I think I have been charged incorrectly?
Payments & confirmation
Contact the team with your order reference, date and a short explanation. Do not include full card details. The Sales Terms ask commercial customers to report billing errors within 30 days of the transaction.
What happens if a website price is incorrect?
Payments & confirmation
The Sales Terms explain the process: a lower correct price is charged with any overcharge refunded. If the correct price is higher, the team may seek your instructions or cancel and refund the order.
Does Club Dar Nour store my credit-card details?
Payments & confirmation
The Sales Terms state that Club Dar Nour does not store customer credit-card details. Never include payment-card information in a general enquiry.
Can I request an invoice or payment clarification?
Payments & confirmation
Yes. Use Contact Us with your order or membership reference and explain what you need. For company orders, include the company name and the relevant quotation reference.
What should I include when following up on payment?
Payments & confirmation
Include your name, order or membership reference, payment date and the issue you would like checked. Use Contact Us; leave out passwords, full card numbers and sensitive documents.
Is delivery included in Dubai, Abu Dhabi and Sharjah?
Delivery & your location
Yes. Delivery is included in Dubai, Abu Dhabi and Sharjah for every home membership, including the 1-Month Discovery. Timing depends on your finish and confirmed availability.
What if my home is outside the three service emirates?
Delivery & your location
Our advertised service covers Dubai, Abu Dhabi and Sharjah. Delivery elsewhere is considered only by special request; availability and any charge are confirmed individually before an order is agreed.
How long does Matte Black or Glossy Red delivery take?
Delivery & your location
For Matte Black and Glossy Red, the rental terms allow 48 hours for processing after order confirmation, followed by an estimated 1–3 business days for delivery in Dubai, Abu Dhabi and Sharjah. Our team confirms availability and arrangements.
How long does Wood Finish delivery take?
Delivery & your location
For Wood Finish in Dubai, Abu Dhabi and Sharjah, the rental terms allow 48 hours for processing, followed by an estimated 4–7 business days. Stock or production may extend these timings; our team confirms availability.
Are delivery dates guaranteed?
Delivery & your location
Published timings are estimates and depend on availability and arrangements for your order. Check your confirmed delivery details before making time-sensitive plans.
Can I change my delivery address or date?
Delivery & your location
Request the change through Contact Us as early as possible. The Sales Terms generally accept change requests up to two business days before delivery, unless otherwise agreed. Extra costs or revised dates may apply.
Can I ask for faster delivery?
Delivery & your location
You can enquire, but expedited delivery is not guaranteed. Availability and any additional charges must be confirmed before proceeding.
What if my delivery is delayed?
Delivery & your location
Contact the team with your order reference and agreed delivery details. The Sales Terms provide for updates when events outside the company's control affect supply.
Can membership be arranged outside the UAE?
Delivery & your location
Our current advertised home-membership service is in Dubai, Abu Dhabi and Sharjah. Other markets are not part of this offer. Any exceptional request needs individual confirmation of availability and terms.
Does the membership delivery area also have coaching?
Delivery & your location
No. Delivery is included for home memberships in Dubai, Abu Dhabi and Sharjah. Private coaching is currently available in Dubai only and is charged separately.
Which Power Plate device comes with membership?
Your device at home
Your home membership includes use of the Power Plate MOVE for the chosen term. It is a compact whole-body vibration platform with selectable vibration settings. Our team confirms the finish and availability; the device is returned when the membership ends.
Is the device mine to keep after membership?
Your device at home
The home membership is for use during your membership term. Arrange renewal or collection at the end; the rental terms require the device to be returned.
How should I care for the device?
Your device at home
Keep it in a clean, dry, enclosed space, protected from liquids, prolonged sunlight and misuse. Follow the manufacturer's operating and care instructions.
Can I alter or modify the device?
Your device at home
Do not make unauthorised alterations. The terms address charges for damaged or altered rental devices, and misuse or modification can invalidate the limited product warranty.
What counts as acceptable wear?
Your device at home
The rental terms allow normal wear from proper, intended use, provided the device remains fully functional and in good working order. Damage or misuse is treated separately.
What should I do if my device is not working?
Your device at home
Stop using it if it appears unsafe and contact the team with the model, a description of the issue and your membership reference. Do not attempt unauthorised repairs.
Should I keep the original packaging?
Your device at home
Yes, if possible. The rental terms require original or equivalent protective packaging for return, to protect the device during transit.
How much space should I allow at home?
Your device at home
Power Plate lists the MOVE at approximately 77 cm wide, 61 cm deep and 23 cm high. These are the device dimensions, not the full exercise space. Allow clear space for movement and follow the manufacturer’s placement instructions.
Should I seek medical advice before exercising?
Your device at home
The Sales Terms advise consulting a physician before starting an exercise programme, including Power Plate use. Seek individual medical advice if you have a medical condition or physical limitations.
What if I feel unwell while using the device?
Your device at home
Stop using it immediately if you feel dizzy, faint, short of breath or in pain, and consult a physician. The Help Centre is not a substitute for medical care.
Can I pause or freeze my device membership?
Renewals, returns & changes
No. Device memberships cannot be frozen, paused or suspended. Unused time does not create a refund, credit or extension. Coaching bundles have different, separate freeze allowances.
Do I receive credit for days I do not use the device?
Renewals, returns & changes
No. The device-rental terms do not provide refunds, credits or extensions for unused membership time. Choose a term that suits your plans.
What happens when my membership ends?
Renewals, returns & changes
Arrange renewal or collection with the team. The rental terms require the device to be available for collection within 72 hours of expiry or termination. Return the membership card as well, where issued.
How do I arrange a renewal?
Renewals, returns & changes
Contact the team before your current term ends with your membership reference and preferred next term. Ask them to confirm availability, payment and the continuation arrangements.
Can I cancel an order for a refund?
Renewals, returns & changes
The Sales Terms state that purchase orders cannot be cancelled and payments are non-refundable. Contact the team about your particular circumstances and read the full terms; this summary does not override rights that cannot legally be excluded.
In what condition must I return the device?
Renewals, returns & changes
Return it in the condition received, allowing normal wear from proper use while it remains fully functional. Use original or equivalent protective packaging.
Could I be charged for damage?
Renewals, returns & changes
Yes. Damage or unauthorised alteration may lead to repair charges, including parts, labour and related costs described in the rental terms. Contact the team promptly if something has happened.
Can I switch my finish after ordering?
Renewals, returns & changes
Ask the team as early as possible. Order changes depend on acceptance, availability and timing, and may involve additional costs or a revised delivery date.
Can I move the device to a new address?
Renewals, returns & changes
Contact the team before making relocation arrangements. Include your membership reference and new location so delivery or collection changes can be confirmed; do not assume an address change is automatic.
Where can I ask about a return or unresolved issue?
Renewals, returns & changes
Use Contact Us with your membership or order reference, a short description and the outcome you are requesting. The team can review the applicable arrangements with you.
Which plans include a membership card?
Member cards & privileges
Three-, six- and twelve-month memberships include a membership card, partner privileges and loyalty rewards. The 1-Month Discovery does not include these benefits.
How do I use a partner privilege?
Member cards & privileges
Find the partner's offer, then follow its redemption instructions. Use your membership number and confirm the benefit with the partner before payment. At a location, present your card and matching government-issued ID.
Which partner is currently listed?
Member cards & privileges
Power Plate Gulf is the currently listed partner, offering a 10% member discount. Browse Member Privileges for the latest published details and confirm the offer before purchasing.
Can I share my membership card?
Member cards & privileges
No. Cards are personal, non-transferable and registered to the member. Sharing can result in cancellation of the card and loss of its benefits.
Will I need identification to claim a privilege?
Member cards & privileges
The terms require an Emirates ID or other valid government-issued identification matching the membership card. A partner may decline the offer if identity cannot be verified.
What if my membership card is lost or stolen?
Member cards & privileges
Report it promptly through Contact Us so the team can address possible misuse. The terms specify an AED 100 replacement fee for loss or permanent damage.
Is the card a payment card or credit facility?
Member cards & privileges
No. It is a complimentary addition to eligible multi-month plans, used to verify access to partner offers. It is not a payment, credit or financial instrument.
When do my partner benefits end?
Member cards & privileges
Partner benefits end with your membership. Return your membership card when your Power Plate is collected, as described on the Member Privileges page.
Can I combine the 10% discount with another offer?
Member cards & privileges
Do not assume offers can be combined. Confirm the applicable products, exclusions and any combination rules directly with the partner before paying.
What should I do if a partner cannot verify my benefit?
Member cards & privileges
Check that your membership is active and your card and ID match. Confirm the offer with the partner; if you still need help, contact our team with the partner name and a brief account of the issue.
What is the Private Collection?
Loyalty & anniversaries
The Private Collection is Club Dar Nour’s loyalty programme for memberships of three months or longer. It recognises qualifying milestones at one, two and three years with a Power Plate reward. Discovery is not eligible.
What is the Year One reward?
Loyalty & anniversaries
The current Private Collection shows the Power Plate Mini+ for your first qualifying year. The team can confirm your milestone and reward arrangements.
What is the Year Two reward?
Loyalty & anniversaries
The current Year Two reward is the Power Plate DualSphere, a thank-you for your continued commitment. Eligibility follows the loyalty terms.
What is the Year Three reward?
Loyalty & anniversaries
The current Year Three reward is the Power Plate Pulse, the collection's most generous anniversary gesture. Ask the team to confirm your qualifying milestone.
Must my membership years be uninterrupted?
Loyalty & anniversaries
No. Qualifying active membership time from plans of three months or longer accumulates across memberships. Gaps between memberships do not reset it. Discovery time does not qualify, and this is not a freeze of an active membership.
Do two six-month memberships count as one year?
Loyalty & anniversaries
Yes. The terms give this example: two six-month memberships, even across two years, can reach the first-year milestone. Eligibility is based on qualifying active membership time.
When is the first reward given with a full-year plan?
Loyalty & anniversaries
The loyalty terms state that the first milestone reward for a full-year membership is delivered with the device. Confirm the arrangements with the team when finalising your membership.
Can a loyalty reward be exchanged for cash?
Loyalty & anniversaries
No. Rewards are non-transferable and cannot be redeemed for cash or alternatives unless Club Dar Nour expressly authorises it.
How do multiple-device memberships affect rewards?
Loyalty & anniversaries
The terms provide rewards proportionate to qualifying memberships: each qualifying membership may receive its own reward. The team verifies the memberships and milestone eligibility.
How can I check my loyalty milestone?
Loyalty & anniversaries
Use Contact Us with your membership reference and the membership periods you would like checked. The team can review your eligibility. The terms preserve rewards already earned under the conditions applying when they were earned.
Which coaching categories can I explore?
Finding your coach
Choose Muscle Building & Fat Loss, Endurance & Performance, or Rehabilitation & Wellness. Each category introduces available trainer profiles and session options.
How do I choose a trainer?
Finding your coach
Start with your training category, review the coach profiles and choose the person whose approach fits your goals. Then select a session package and complete the enquiry form.
What does Muscle Building & Fat Loss focus on?
Finding your coach
Progressive strength, technique, body-composition goals and a consistent routine, with coaching adapted to your starting point. Individual outcomes vary.
What does Endurance & Performance focus on?
Finding your coach
Stamina, conditioning, movement quality and sport-focused performance. Work towards a purposeful training rhythm with your next goal in view.
What does Rehabilitation & Wellness focus on?
Finding your coach
Mobility, balance, adapted movement and everyday wellbeing. Coaching should respect any guidance from your treating clinician; it is not a substitute for medical assessment or treatment.
Is coaching suitable if I am new to exercise?
Finding your coach
Share your starting point and goals with your chosen coach. The approach is intended to be personal, and suitability should be discussed before booking. Follow medical advice where relevant.
Can I request a male or female coach?
Finding your coach
Share your preference when enquiring. Coach matching, language and schedule are confirmed personally and depend on availability; not every preference can be guaranteed.
Can I request coaching in another language?
Finding your coach
Yes, tell the team your preferred language. Options depend on the available coaches. The published Elizabeth profile lists English, Welsh and Spanish.
What if the trainer is not the right fit?
Finding your coach
Let the team know what would suit you better. Club Dar Nour will help you look for another coach aligned with your needs, subject to availability.
Are coaching results guaranteed?
Finding your coach
No specific outcome should be assumed. Coaching is shaped around your goals and starting point; published customer experiences are individual perspectives, and outcomes vary.
Which session bundles are available?
Coaching packages
The current category pages offer six, twelve and twenty-four sessions. Compare the total, session rate, validity and freeze allowance before choosing.
What does the six-session package cost?
Coaching packages
Six sessions cost AED 2,700, or AED 450 per session. The published validity is six weeks, with one freeze of up to 14 consecutive days under the coaching terms.
What does the twelve-session package cost?
Coaching packages
Twelve sessions cost AED 4,860, or AED 405 per session. The published validity is ten weeks, with one freeze of up to 21 consecutive days.
What does the twenty-four-session package cost?
Coaching packages
Twenty-four sessions cost AED 9,180, or AED 382.50 per session. The published validity is fourteen weeks, with one freeze of up to 31 consecutive days.
How are the package savings calculated?
Coaching packages
Against the AED 450 session rate: twelve sessions save AED 540, or 10%; twenty-four save AED 1,620, or 15%. The total package price is shown before you enquire.
When does a coaching package's validity begin?
Coaching packages
The coaching terms measure validity from purchase: six weeks for six sessions, ten weeks for twelve, and fourteen weeks for twenty-four. Confirm the specific dates before paying.
Can I freeze a coaching package?
Coaching packages
Each bundle allows one freeze: up to 14 consecutive days for six sessions, 21 for twelve, or 31 for twenty-four. Confirm the dates and arrangements with the team. These rules do not apply to device memberships.
Does a coaching freeze automatically extend the expiry date?
Coaching packages
The published page says validity and freeze arrangements are confirmed before payment. Ask the team to confirm your final usable dates in writing; do not assume an automatic extension.
How often should I schedule sessions?
Coaching packages
The package guide suggests 1+ weekly for six sessions, 1–2 weekly for twelve, and 2+ weekly for twenty-four. Agree a practical rhythm with your coach within the package validity.
How long is each coaching session?
Coaching packages
Each coaching session is a full hour alongside your chosen trainer.
Are consultations free?
Coaching, arranged
No. Your first session is a paid consultation included in your package, focused on your goals and starting point. The fee recognises your coach's expertise, preparation, time and travel to your home.
Where is in-home coaching available?
Coaching, arranged
Private in-home coaching is currently available in Dubai. Abu Dhabi and Sharjah are planned expansion areas; availability will be announced when each location opens.
How do I book coaching?
Coaching, arranged
Choose a category, trainer and session bundle, then complete that category's enquiry form. The team confirms availability and arrangements before finalising payment by secure link or bank transfer.
Which details are required for a coaching enquiry?
Coaching, arranged
Your name, email, phone number, selected trainer and session package are required. An additional note is optional. Please do not include medical records or payment information.
Do I have to include a phone country code?
Coaching, arranged
No. Your phone number is required, but the country code is optional on the coaching form. Provide a number where the team can reach you.
Will my trainer and package carry into the form?
Coaching, arranged
Yes. Selecting a trainer and bundle updates the enquiry summary. Check the selections before adding your contact details and submitting.
How much notice is needed to cancel a coaching session?
Coaching, arranged
Inform your trainer at least 24 hours in advance. The coaching terms state that cancellations with less notice are charged as a completed session. Use Contact Us if you need help with the arrangements.
What happens if I am late to a session?
Coaching, arranged
The session ends at its originally scheduled time. At 30 minutes or more late, the trainer may decline to conduct it and charge it as completed, under the coaching terms.
What if my coach is late or there is a service issue?
Coaching, arranged
The terms state a maximum five-minute grace period for trainer lateness. Raise the issue with the team, including the date and arrangements, so it can be reviewed.
Are Club Dar Nour coaches employees?
Coaching, arranged
The coaching terms describe them as independent professionals. Club Dar Nour provides referral and coordination support and may help mediate disputes, without guaranteeing an outcome.
How can I apply to coach with Club Dar Nour?
Coaches & specialists
On Contact Us, select “Business enquiries”, then “Coaching collaboration”. Introduce your qualifications, specialist focus and availability, with a CV link. If you work independently, enter “Independent coach” in the required Company field.
What qualifications are expected of coaches?
Coaches & specialists
The terms call for internationally recognised certifications, relevant experience and verifiable results. Credentials and background information may be checked during assessment.
What should I include in a coaching introduction?
Coaches & specialists
Share your coaching experience, qualifications, specialities, languages, location, transport arrangements and why you would like to work with Club Dar Nour. Link to your CV and relevant credentials.
Is Power Plate training required before working with members?
Coaches & specialists
Yes. Mandatory on-site initial training covers equipment, safety, brand standards and conduct. It must be completed to the company's satisfaction before coaching members.
Are refresher courses required?
Coaches & specialists
Yes. The terms describe quarterly refresher training, with no more than six months between courses. Confirm the schedule and requirements during onboarding.
Which languages are expected?
Coaches & specialists
The published criteria require fluency in English. Additional languages, including Arabic, Mandarin, French and Russian, are valued. State your actual language proficiency in your introduction.
Do coaches need their own transport?
Coaches & specialists
Yes. The published criteria include reliable personal transportation. In-home appointments require dependable travel and punctuality.
What punctuality standard is expected?
Coaches & specialists
Coaches are expected to arrive at least five minutes before client appointments. Preparedness, respectful communication and professionalism are part of the published selection criteria.
How is coach compensation structured?
Coaches & specialists
The published monthly package-sales tiers allocate 75%, 78% or 82% to the coach for 1–5, 6–10 or 11+ packages respectively. Confirm the applicable calculation and current terms in your written agreement before accepting work.
Does joining guarantee clients or income?
Coaches & specialists
No. Club Dar Nour may promote coaching through its channels, but coaches remain responsible for closing sales. The terms do not guarantee bookings or earnings.
How can my company become an affiliate?
Partners & affiliates
On Contact Us, choose “Business enquiries”, then “Partnerships & member privileges”. Introduce your company and the distinctive benefit you would offer members.
What makes a suitable member privilege?
Partners & affiliates
The affiliate terms call for a meaningful, member-exclusive promotion or discount, supported by professional service, transparent communication and a strong fit with the brand.
Can restaurants, hotels or wellness businesses enquire?
Partners & affiliates
Yes, introduce your proposed member benefit through Contact Us. Dining, accommodation, beauty and wellness are directory categories, not a claim that a particular business is already a partner.
What should a partnership proposal include?
Partners & affiliates
Share your company overview or brochure link, locations, website, proposed member offer and why it fits Club Dar Nour. A clear, short introduction helps the team understand the opportunity.
Does submitting a proposal mean we are approved?
Partners & affiliates
No. An introduction begins a review and conversation. Do not advertise an affiliation or member offer as approved before the relevant agreement is confirmed.
How are partnership discussions arranged?
Partners & affiliates
The affiliate terms describe an initial response within 48–72 hours to arrange a meeting, online or in person, subject to availability. Include a contact person and useful background in your enquiry.
Where might an approved partner be promoted?
Partners & affiliates
The terms allow promotion through the website and physical marketing materials. Specific placements, timing and creative arrangements should be confirmed in the partnership agreement.
What must partners do when a member claims an offer?
Partners & affiliates
Honour the agreed offer for valid membership verification without unreasonable delays or additional conditions. Check the card and matching ID as required by the membership terms.
Are partners expected to display Club Dar Nour materials?
Partners & affiliates
The affiliate terms require visible display of Club Dar Nour brochures or tri-fold materials at partner locations. Confirm the practical placement and materials during onboarding.
Can a signed affiliate agreement be changed automatically?
Partners & affiliates
The terms say changes to an existing signed agreement require both parties' written agreement. Review the agreement governing your partnership and discuss proposed changes with the team.
Who should I contact about a commercial membership?
Corporate & commercial
Choose “Business enquiries” and “Corporate enquiries” on Contact Us. Share your organisation, intended use, location and the scale of your enquiry.
Can I enquire about several devices for a business?
Corporate & commercial
Yes. Outline the number of devices, locations and intended use. Commercial availability, quotation and delivery arrangements are discussed individually.
Can a hotel or residential development discuss a collaboration?
Corporate & commercial
Use Corporate enquiries to introduce the property, intended setting and what you would like to explore. A proposal is not a confirmed service or partnership; arrangements must be agreed individually.
Can we enquire about an employee-wellbeing initiative?
Corporate & commercial
Introduce your objectives, team size, locations and preferred timing through Corporate enquiries. The team can discuss whether an arrangement is possible; no standard corporate package is promised here.
What should I include in a commercial brief?
Corporate & commercial
Include the company name, contact person, intended use, quantities, locations and desired timing. If you already have a quotation, include its reference.
Do commercial customers have different payment terms?
Corporate & commercial
Yes. The Sales Terms describe 75% on ordering and 25% seven days before delivery, subject to the agreed quotation. Special requests can be discussed. Confirm the schedule applying to your commercial order.
What delivery timing applies to commercial orders?
Corporate & commercial
The commercial terms usually indicate 10–15 working days, with transport dates treated as estimates. Your quotation and confirmed arrangements should guide your planning.
Are commercial transport costs included?
Corporate & commercial
The commercial terms describe prices from the Dubai warehouse and exclude GCC transportation. Special handling, expedited services or other freight charges may apply; request a clear quotation.
Does a commercial order make us a reseller or franchise?
Corporate & commercial
No. The Sales Terms say an order alone does not create an agency, franchise, dealership or similar relationship. Any such arrangement needs its own express agreement.
Can commercial products be exported outside the GCC?
Corporate & commercial
The terms require prior written agreement for commercial resale or export outside the GCC. Consumer purchases are for personal use, not resale or export. Discuss your intended use before ordering.
How can a journalist contact Club Dar Nour?
Media & creative collaborations
Choose “Business enquiries”, then “Press & media” on Contact Us. Include your publication, topic, deadline and the information or interview you are requesting.
How should an advertising agency introduce its services?
Media & creative collaborations
Use Business enquiries with a concise proposal, relevant portfolio link, intended scope and the outcomes you would aim to support. An introduction does not imply an appointed agency relationship.
Can a photographer or filmmaker propose a project?
Media & creative collaborations
Yes, send a brief introduction through Business enquiries with a portfolio link, concept, proposed usage and timing. Availability, budget and permissions would need to be agreed separately.
How can a creator propose a collaboration?
Media & creative collaborations
Introduce your audience, relevant work and a specific idea through Business enquiries. Do not assume complimentary membership, payment or affiliate status; any collaboration requires agreement.
May we use the Club Dar Nour logo in a campaign?
Media & creative collaborations
Obtain express permission before using the name, logo or brand assets. The Terms of Service protect these marks and do not permit commercial reuse without authorisation.
May we reuse website photographs or videos?
Media & creative collaborations
Not for commercial work without permission. The Terms of Service restrict copying and reuse, including use of visuals separately from their accompanying material. Describe your intended use when requesting approval.
Can we describe Club Dar Nour as our client or partner?
Media & creative collaborations
Only where that relationship and the proposed statement are authorised. The website terms prohibit implying an association, agency relationship or endorsement that does not exist.
Can we request an interview or editorial comment?
Media & creative collaborations
Send the subject, publication, proposed format and deadline through Press & media. The team can review the request; participation and timing are not guaranteed.
Can we submit an event or sponsorship proposal?
Media & creative collaborations
Use Business enquiries with the event's purpose, audience, location, dates and proposed role for Club Dar Nour. Sponsorship, participation and commercial terms must be discussed individually.
What makes a useful agency or creative proposal?
Media & creative collaborations
Keep the introduction specific: your expertise, relevant examples, scope, timing and a clear commercial outline. Link to supporting work rather than placing a long portfolio in the message.
How can I enquire about working at Club Dar Nour?
Careers & freelance work
On Contact Us, select “Business enquiries”, then “Other business enquiry”. State the role you seek and include a CV link. If you are applying personally, enter “Independent applicant” in the required Company field.
Does this Help Centre list current vacancies?
Careers & freelance work
No. It provides an enquiry route, not a vacancy list or promise of employment. Ask the team whether a role relevant to your experience is available.
Can I send a speculative application?
Careers & freelance work
You can introduce yourself through Contact Us without referring to a listed vacancy. Explain the kind of work you are seeking; a submission does not guarantee a position or interview.
What should my job enquiry contain?
Careers & freelance work
Include your relevant experience, intended role, location, availability and a link to your CV or portfolio. Keep the introduction focused and do not send identity documents or sensitive personal records.
Can freelancers propose their services?
Careers & freelance work
Yes. Use Business enquiries to describe your service, relevant work, availability and proposed scope. Freelance introductions are assessed separately from employee roles and coaching collaborations.
Where should a personal trainer apply?
Careers & freelance work
Use “Coaching collaboration” under Business enquiries. Include qualifications, experience, languages and specialist focus so your introduction reaches the appropriate conversation.
Can I ask about internships or early-career opportunities?
Careers & freelance work
You may enquire through Other business enquiry, explaining your studies, interests and availability. No internship programme or place is promised here; the team must confirm any opportunity.
Can I upload a CV on Contact Us?
Careers & freelance work
The current contact form does not have a file-upload field. Include a link to your CV or professional portfolio in your message, with viewing access set appropriately.
Are salary, visa or remote-working arrangements confirmed here?
Careers & freelance work
No. These depend on an actual role and written arrangements. Ask about the specific opportunity; do not infer employment benefits from coaching or affiliate terms.
How should I follow up on an application?
Careers & freelance work
Use Contact Us with your name, the role or service proposed and the date of your original introduction. There is no published general recruitment response deadline in this Help Centre.
What information does the website collect?
Privacy & your information
The Privacy Policy describes information you submit through forms and correspondence, usage information such as IP addresses and cookies, and information received from third parties such as business partners.
How is the information I provide used?
Privacy & your information
Uses described in the policy include responding to requests, communicating about purchases, delivering services, fulfilling agreements and operating the website. Read the policy for the full detail.
Who may receive my information?
Privacy & your information
The policy describes sharing with affiliates and service providers supporting the business, and disclosures for legal obligations, protection of rights or a business transfer. It does not say information is never shared.
How can I request access to or correction of my data?
Privacy & your information
Use Contact Us to describe your access or correction request. Include enough context to identify the enquiry, but do not send passwords or identity documents through the general form. The Privacy Policy explains the request route.
How can I request deletion of my information?
Privacy & your information
Contact the team with a clear deletion request. The Privacy Policy says deleting personal information associated with an account also involves deleting that account. Ask the team to explain the applicable process.
Can I opt out of promotional messages?
Privacy & your information
Yes. The Privacy Policy describes opting out of company promotions and certain third-party promotional uses. Send your request through Contact Us and specify which communications or uses you want to stop.
Will opting out stop service-related messages?
Privacy & your information
The policy distinguishes promotional messages from communications linked to purchases, service experiences and other transactions. Opting out of marketing does not necessarily stop necessary service correspondence.
What are cookies used for?
Privacy & your information
The policy describes cookies supporting usage measurement, preferences, searches and recognition on return visits. Browser settings can refuse cookies, although some website features may then work differently or become unavailable.
Is the website intended for children under 13?
Privacy & your information
No. The Privacy Policy says children under 13 should not submit personal information, register or make purchases through the website. If you believe such information was submitted, contact the team.
What should I avoid putting in an enquiry?
Privacy & your information
Do not include payment-card details, passwords, identity documents or medical records. Share only the information needed for the team to understand and respond to your request.
Where can I read the full legal policies?
Website help & policies
The website has Sales Terms & Conditions, a Privacy Policy and Terms of Service. Links to all three are below this library. These answers are a practical guide, not a replacement for the full policies or your applicable agreement.
What is the difference between the three policies?
Website help & policies
Sales Terms cover orders, rentals, coaching, payment and related arrangements. The Privacy Policy explains information practices. Terms of Service govern use of the website and its content.
Does this Help Centre change my contract?
Website help & policies
No. It summarises published information and points you to the relevant pages. Read the full terms and your written agreement for the arrangements applying to you.
What if a form will not submit?
Website help & policies
Check the required fields, email format and your connection, then try again. If it still fails, open Contact Us and choose WhatsApp or Email. Do not include payment or sensitive personal information.
How do I report an incorrect page or broken link?
Website help & policies
Use Contact Us and include the page address, what you expected and what happened. Your device and browser name can help the team understand the issue.
How do I find a particular answer here?
Website help & policies
Search a phrase such as “delivery”, “freeze” or “coach application”. You can narrow the library by audience and topic. Clear the filters to return to the full collection.
Can I read the answers on my phone?
Website help & policies
Yes. The Help Centre adapts to phone, tablet and computer. Questions remain compact until you open an answer; the search and audience filters are available on every view.
Can I change the page's appearance?
Website help & policies
Yes. Use the light bar: Daylight is on the left and Evening is on the right. Move towards Evening to darken the page; it opens in Daylight by default.
May I reuse website content for my business?
Website help & policies
Commercial use requires permission. The Terms of Service allow limited personal reference use but protect the website's text, images, videos and marks. Request approval through Contact Us before commercial reuse.
Where do I go if I still need help?
Website help & policies
Contact Us is your personal point of contact. Choose Members & enquiries for membership support, or Business enquiries for partnerships, corporate matters, coaching collaboration, media and other business introductions.
When do I sign the lease agreement?
Your membership, explained
You sign the lease agreement when receiving your device. Take a moment to review it and ask any questions before signing.
What should I check in my lease agreement?
Your membership, explained
Check your details, the device, membership term, payment arrangements and return responsibilities. Ask the team to explain anything unclear before you sign.
Can I request the lease agreement before delivery?
Your membership, explained
Yes, you can ask the team for the agreement in advance. Request it while arranging your membership so you have time to review it before handover.
Does submitting the membership form replace the lease agreement?
Your membership, explained
No. The website form begins your enquiry. The lease agreement is a separate document that you sign when receiving the device.
Should I keep a copy of my signed lease agreement?
Your membership, explained
Yes. Keep a copy alongside your payment confirmation and membership details. If you do not have one, request it from the team through Contact Us.
Is government-issued identification required for membership payments?
Payments & confirmation
Yes. Government-issued ID is required when arranging your membership payment. The team will explain which document to provide and how to complete the identification step.
Is government-issued identification also required for coaching payments?
Payments & confirmation
Yes. Government-issued ID is required for coaching payments as well as membership payments. The team will guide you through the identification requirements when finalising your booking.
Which government-issued ID should I provide?
Payments & confirmation
Ask the team to confirm the accepted document before payment. This avoids sending an unsuitable document or more personal information than is required.
Should I attach my ID to the general enquiry form?
Payments & confirmation
No. Use the general form to begin the conversation, without identity documents. The team will explain the appropriate way to provide your ID for payment arrangements.
Can someone else pay for my membership?
Payments & confirmation
Discuss this with the team before payment. Explain who the member and payer will be so the identification and payment arrangements can be confirmed first.
Who will set up my device?
Delivery & your location
Club Dar Nour will set up your device at your home. You do not need to work through the installation on your own.
How long should I allow for device setup?
Delivery & your location
Please allow 20 minutes for our team to set up your device. Keep this time available when planning your delivery appointment.
Does the 20-minute setup include the delivery journey?
Delivery & your location
No. The 20 minutes refers to setting up the device at your home, not travel time. Allow time for access, handover and any questions as well.
What should I prepare before the team arrives?
Delivery & your location
Clear the route to your chosen room and the area where you would like the device placed. Share any access restrictions with the team beforehand.
How do I choose the right spot for installation?
Delivery & your location
Choose an accessible indoor location and discuss it with the team. They can review placement during setup; follow the device's installation guidance rather than guessing at clearances or surfaces.
Should I be available during setup?
Delivery & your location
Plan to be available for the handover, lease agreement and introduction to the controls. If you cannot attend, confirm the receiving and signing arrangements with the team beforehand.
What should I check when my device arrives?
Delivery & your location
Check that the device and finish match your confirmed order, inspect its visible condition and confirm the remote control is included. Raise any discrepancy with the team at handover.
What if the delivered finish differs from my confirmed choice?
Delivery & your location
Point this out to the delivery team before completing the handover. Have your order confirmation available so the difference can be checked and the next step agreed.
My building requires an access permit or delivery slot. What should I do?
Delivery & your location
Tell the team before the appointment. Share the building's requirements, permitted hours and access instructions so delivery and setup can be coordinated with your building management.
Can I ask the team to explain the controls during installation?
Delivery & your location
Yes. The team can show you how to operate the device during installation. Ask about any control you are unsure of before beginning your own routine.
How will I learn to use the device?
Your device at home
You will receive a quick-start brochure and an explanatory video. The team can also show you how to use the device during installation.
Is the quick-start brochure a personalised training programme?
Your device at home
No. It explains how to get started with the device. Personal coaching is a separate service for guidance tailored to your goals and starting point.
Can I revisit the guidance after installation?
Your device at home
Yes. Keep your quick-start brochure and the video accessible for reference. If you cannot access the video or need clarification, contact the team before proceeding with anything unfamiliar.
Does the device come with a remote control?
Your device at home
Yes. A remote control is supplied so you can manage the device. You can also operate it using the buttons on the device itself.
Do I have to use the remote control every time?
Your device at home
No. You can use either the supplied remote control or the buttons on the device. Follow the operating guidance provided for your device.
What should I do if I do not understand a button or setting?
Your device at home
Check the quick-start brochure or explanatory video first. If anything remains unclear, contact the team for guidance rather than experimenting with unfamiliar settings.
Is the installation demonstration the same as a coaching session?
Your device at home
No. The installation introduction explains device operation. A coaching session is a separate, paid appointment with your chosen trainer and focuses on your individual goals.
What if I cannot find my quick-start brochure?
Your device at home
Use the supplied video for reference and ask the team for help accessing the written guidance. Do not rely on memory for instructions you are unsure about.
What should I do if I lose the remote control?
Your device at home
A lost remote control incurs an AED 500 fee. Contact the team to report the loss and arrange the next steps. You can also operate the device using its onboard buttons.
Can I arrange personal coaching after the device has been installed?
Finding your coach
Yes. You can explore the coaching categories later and enquire about a trainer and session bundle. Coaching is arranged separately, subject to availability in your area.
What if my membership card has the wrong name?
Member cards & privileges
Contact the team before using it and explain the correction needed. Your card should identify you correctly so a partner can match it to your government-issued ID.
What if my eligible membership card has not arrived?
Member cards & privileges
Contact the team with your membership reference and delivery details. Ask them to check the card arrangements before planning a visit that depends on the member benefit.
Can I show a membership confirmation instead of my card?
Member cards & privileges
Do not assume it will be accepted as a substitute. The published terms require a membership card and matching ID. Check with the partner and our team before relying on alternative proof.
When should I mention my membership discount to a partner?
Member cards & privileges
Mention it before booking or paying, and present the required membership identification. Confirm the applicable offer before completing the transaction rather than expecting a discount afterwards.
Does a partner discount cover every product or service?
Member cards & privileges
Not necessarily. Check the individual offer for eligible products, services and exclusions. A published percentage should not be treated as a discount on everything the partner sells.
Does my membership give a guest the same partner benefits?
Member cards & privileges
Do not assume guest benefits are included. Your card is personal to you. Ask the partner whether its specific offer includes any accompanying guests before booking.
Do I need to book before using a partner offer?
Member cards & privileges
Follow the individual partner's booking requirements. If an appointment or reservation is needed, mention your membership when arranging it and confirm the offer before attending.
Can I use a partner offer at every branch or online?
Member cards & privileges
Check where that particular offer applies. An online benefit, a named branch or a specific service does not automatically extend to every location or sales channel.
Should I post a photograph of my membership card online?
Member cards & privileges
Keep your membership number and identifying details private. You can share your experience without displaying the card information used to verify your personal benefits.
What if I am charged the full price after presenting my card?
Member cards & privileges
Keep your receipt and raise the issue with the partner. If you need our help, use Contact Us with the partner name, date and a brief explanation. A refund is not automatic.
Does one membership card automatically cover my whole household?
Member cards & privileges
No. The card is registered to the individual member; it is not a household pass. Ask the team about separate membership arrangements for other people in your home.
Can I buy the device at the end of my membership?
Your device at home
The membership is a rental arrangement, not an automatic purchase plan. If ownership interests you, ask the team about any available purchase options before the term ends.
How do I confirm my membership start and end dates?
Your membership, explained
Check the dates in your confirmed membership arrangements and lease agreement. Ask the team to clarify any difference before signing; do not calculate the term from an enquiry date alone.
Can I request a membership start date around a house move?
Delivery & your location
Share your preferred date and new delivery address before confirming the order. The team can discuss the arrangements, subject to availability and delivery scheduling.
How should planned travel influence my choice of membership term?
Plans & value
Choose a term that fits the time you expect to have the device at home. Device memberships cannot be frozen for travel, so factor upcoming absences into your decision before committing.
Will renewing my membership also renew my coaching package?
Renewals, returns & changes
Do not assume both renew together. Device membership and coaching packages are separate arrangements, with different terms and validity periods. Confirm each renewal individually with the team.
Does the partner discount reduce my Club Dar Nour membership fee?
Member cards & privileges
The advertised partner discount applies to the partner offer, not automatically to your membership fee. Use the Membership page and your confirmed quotation for your membership price.
Are partner privileges and loyalty rewards the same benefit?
Loyalty & anniversaries
No. Partner privileges are offers available during eligible membership. The Private Collection recognises qualifying membership milestones with a reward. Each has its own eligibility and terms.
Can different family members combine membership time for a loyalty reward?
Loyalty & anniversaries
Do not assume separate memberships can be pooled. Ask the team to check the qualifying memberships and reward entitlement; the loyalty terms do not promise a shared household balance.
What should I have ready when enquiring about membership?
Your membership, explained
Your contact details, delivery location, preferred term and device finish help the team respond clearly. Include your intended start date and any access needs, but leave identity documents out of the general form.
A different word, perhaps.
Try a shorter phrase or clear your filters. Our team is here if your question needs a personal answer.
A little clarity
Personally, always
A real conversation.
A thoughtful next step.
Membership, a shared ambition, or something entirely your own. Let us put you in touch with the right people.
Contact Us One contact page. The right conversation.Clarity, with the full detail.
These answers summarise published information. Your applicable agreement and the full policies remain the reference.